Terms of Service

Rose and Dolce
Last Updated: October 8, 2026

OVERVIEW

Welcome to Rose and Dolce.

These Terms of Service (“Terms”) govern your access to and use of our website, https://roseanddolce.com (the “Website”), and the purchase of products offered through our online store.

Throughout these Terms, “Rose and Dolce,” “we,” “us,” and “our” refer to the business operating the Rose and Dolce online store. “You,” “your,” and “customer” refer to any person accessing our Website or purchasing our products.

Rose and Dolce is an online retail business operating from Sweden and serving customers in Canada. We do not operate a physical retail store, office, warehouse, or customer return facility in Canada.

Our online store is powered by Shopify, which provides the e-commerce platform used to display products, process orders, and facilitate transactions.

By accessing our Website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before using our Website or making a purchase.

Nothing in these Terms excludes, limits, or overrides any consumer rights, statutory warranties, cancellation rights, or other protections that cannot legally be waived under applicable law.

1. ELIGIBILITY AND USE OF THE WEBSITE

By using our Website or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.

If you are under the age of majority in your province or territory, you may only make purchases with the involvement and authorization of a parent or legal guardian where required by law.

You agree to use our Website lawfully and not to engage in activities that interfere with its security, availability, or proper operation.

You must not:

• Use the Website for unlawful or fraudulent purposes.

• Submit intentionally false payment or identity information.

• Attempt to gain unauthorized access to our systems.

• Introduce malicious software or harmful code.

• Interfere with the Website or its technical infrastructure.

• Reproduce or commercially exploit Website content without authorization.

We may restrict access to the Website where reasonably necessary to prevent fraud, abuse, security threats, or unlawful activity.

Any restriction will be applied in accordance with applicable law and will not remove rights arising from valid purchases.

2. BUSINESS OPERATIONS AND INTERNATIONAL FULFILLMENT

Rose and Dolce is an online store serving customers throughout Canada.

Our business operates from Sweden, and our orders are processed through international fulfillment and logistics partners.

We do not maintain a physical retail store, office, warehouse, or customer return facility in Canada.

Products may be prepared, packaged, dispatched, and shipped from international fulfillment facilities, including facilities located in Asia.

As a result, purchases may involve international shipping routes, customs processing, and multiple logistics providers.

We offer free standard shipping across Canada.

Further information about processing times, shipping estimates, international logistics, and delivery procedures is available in our Shipping Policy.

3. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to present accurate product descriptions, photographs, features, specifications, and pricing on our Website.

However, product appearance may vary slightly due to differences in lighting, photography, screen settings, manufacturing tolerances, or product updates.

We reserve the right to update product descriptions, packaging, specifications, or availability where appropriate, provided that such changes do not misrepresent the product or unlawfully alter an existing purchase agreement.

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact the customer and offer an appropriate resolution, including a refund where required or appropriate.

We do not guarantee that every product displayed on our Website will remain available indefinitely.

4. PRODUCT USE AND SAFETY

Customers are responsible for reading and following the product instructions, safety information, warnings, and usage guidelines supplied with their purchase.

Products must be used only for their intended purposes and in accordance with the accompanying instructions.

Certain products sold by Rose and Dolce may provide warmth, massage, or comfort-related features.

Unless expressly stated otherwise and supported by applicable regulatory authorization, our products are not represented as medical devices intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions and general wellness information provided on our Website are not substitutes for professional medical advice, diagnosis, or treatment.

Customers who have medical conditions, reduced skin sensitivity, circulation concerns, implanted medical devices, recent injuries, or recent surgery should seek appropriate professional guidance before using products where such circumstances may affect safe use.

Do not use a product if it appears damaged, unsafe, or defective.

Nothing in this section limits liability or consumer remedies that cannot legally be excluded.

5. PRICES AND CURRENCY

Unless otherwise indicated, prices displayed for customers in Canada are shown in Canadian dollars (CAD).

The applicable product price will be displayed during checkout before an order is submitted.

We reserve the right to change prices for future purchases without prior notice.

Price changes will not ordinarily affect orders already accepted, except where a lawful correction or other legally permitted adjustment applies.

We aim to display pricing, discounts, and promotional offers accurately and transparently.

Any applicable taxes, duties, or additional charges will be disclosed as required by law before the customer completes the purchase.

Free standard shipping across Canada is provided as described in our Shipping Policy.

6. ORDERS AND CONTRACT FORMATION

When you place an order through our Website, you are submitting an offer to purchase the selected products at the prices and terms displayed during checkout.

After an order is submitted, you may receive an automated email acknowledging receipt of the order.

An automated acknowledgment does not necessarily mean that an order has been accepted.

An order is accepted when we confirm acceptance or begin fulfilling the order, subject to any mandatory rules governing contract formation.

We may contact you if additional information is required to verify or process an order.

We may refuse or cancel an order for legitimate reasons, including:

• Suspected payment fraud or unauthorized transactions

• Product unavailability

• Materially incorrect order information

• Shipping restrictions

• A manifest and genuine pricing or technical error, where cancellation is legally permitted

• Other circumstances in which refusal or cancellation is permitted by applicable law

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

We will not use order cancellation provisions to avoid obligations under a valid consumer contract.

Customers will receive order information and confirmations as required by applicable law.

7. PAYMENT AND TRANSACTION SECURITY

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by Shopify Payments or other authorized third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We use payment and commerce service providers to facilitate transactions and help protect payment information.

We do not guarantee that electronic systems are entirely free from technical errors or security risks, but we take reasonable steps to support secure transactions.

Payment disputes, unauthorized charges, and chargeback requests will be handled in accordance with applicable law and relevant payment-provider procedures.

Nothing in these Terms prevents customers from exercising legitimate chargeback or payment dispute rights.

8. SHIPPING AND DELIVERY

Orders are prepared and dispatched through our international fulfillment network.

Our estimated order processing time is 1–3 business days.

Estimated shipping transit time to Canada is approximately 9–10 business days after dispatch.

Accordingly, the combined estimated processing and shipping period is approximately 10–13 business days.

These timeframes are estimates and not guaranteed delivery dates.

Actual delivery times may be affected by:

• Airline or international transportation disruptions

• Customs processing or inspections

• Severe weather or natural disasters

• Public holidays

• Third-party carrier delays

• Logistics network disruptions

• Events outside our reasonable control

We will make reasonable efforts to assist customers with delivery concerns and investigate delays.

External shipping disruptions do not automatically remove our legal obligations concerning delivery, cancellation, refunds, or other mandatory consumer remedies.

Please consult our Shipping Policy for additional information.

9. SHIPPING INFORMATION AND CUSTOMER RESPONSIBILITIES

Customers must provide accurate and complete delivery information during checkout.

This includes the recipient's name, delivery address, postal code, and relevant contact details.

If you discover an error in your shipping information, please contact info@roseanddolce.com as soon as possible.

We will make reasonable efforts to correct the information before dispatch, although changes may not always be possible once an order has entered fulfillment.

Where an incorrect or incomplete address affects delivery, we will review the circumstances and any applicable legal obligations before determining the appropriate resolution.

Risk of loss or damage during delivery will pass to the customer only at the point permitted by applicable law.

10. RETURNS AND REFUNDS

Rose and Dolce offers a 14-day voluntary return period beginning on the date an order is delivered.

Customers wishing to request a return or refund should contact:

info@roseanddolce.com

Our customer support team aims to respond within 24–48 hours.

Return and refund requests are reviewed individually.

Depending on the circumstances, our team may offer:

• A return and refund

• A replacement product

• A partial refund

• Replacement accessories

• A goodwill discount

• Store credit

• Another mutually agreed solution

Alternative offers are voluntary and do not replace any mandatory remedy to which a customer is legally entitled.

For approved voluntary returns, our customer support team will provide the complete return instructions, necessary documentation, and designated international return address by email.

Our designated return-processing facility is currently located in China.

Free standard shipping on purchases does not include free return shipping.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

Refunds for eligible voluntary returns are normally processed following receipt and inspection of the returned product.

For defective, incorrect, or non-conforming products, and for legally required cancellations, the remedies, costs, and deadlines imposed by applicable law will take precedence.

Our full Return & Refund Policy provides additional information and forms part of the contractual information applicable to purchases.

11. CUSTOMER SUPPORT AND COMPLAINTS

We are committed to handling customer inquiries, complaints, and disputes professionally and in good faith.

Customers may contact our support team at info@roseanddolce.com.

When submitting a complaint or refund request, customers should provide their order number and an accurate description of the issue.

We may request reasonable additional information when necessary to investigate a concern.

We reserve the right to investigate suspected fraud, abusive activity, or deliberate misrepresentation.

However, a disagreement, misunderstanding, negative review, or unverified allegation will not automatically be considered fraudulent.

Customers retain the right to submit genuine complaints, publish lawful reviews, contact consumer protection authorities, and exercise legitimate legal or payment dispute remedies.

12. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS

From time to time, Rose and Dolce may offer discounts, promotional pricing, bundles, or special offers.

Promotions may be subject to specific conditions disclosed at the time of the offer.

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to correct genuine promotional errors or discontinue future promotions, subject to applicable law and existing contractual obligations.

We will not advertise misleading savings, false regular prices, or deceptive promotional conditions.

Any claimed discount or price comparison is intended to comply with applicable advertising and consumer protection requirements.

13. INTELLECTUAL PROPERTY

The Website and its content, including text, graphics, logos, product photography, designs, layouts, branding, and other original materials, are owned by Rose and Dolce or used under appropriate authorization.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the Website for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit protected Website content without prior written permission, except where permitted by law.

Nothing in these Terms grants ownership of Rose and Dolce intellectual property to Website visitors or customers.

14. CUSTOMER REVIEWS AND SUBMISSIONS

Customers may submit product reviews, comments, suggestions, or other feedback through channels made available by Rose and Dolce.

By submitting content, you confirm that you have the right to share it and that it does not unlawfully infringe another person's rights.

You agree not to submit content that is knowingly fraudulent, unlawful, threatening, or malicious.

Where you voluntarily submit content for public display, you grant Rose and Dolce a non-exclusive, worldwide, royalty-free license to display and reproduce that content for legitimate business purposes, subject to applicable privacy laws and any specific consent requirements.

We may moderate content for legitimate reasons, including spam, unlawful material, privacy violations, or demonstrably fraudulent submissions.

We do not prohibit genuine negative reviews or lawful criticism.

We will not misrepresent customer feedback or publish fabricated testimonials.

15. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

These third parties may operate under their own terms, privacy policies, and procedures.

Rose and Dolce does not control the content or operation of independent third-party websites.

We are not responsible for unrelated third-party content or services outside our control, except to the extent responsibility is imposed by applicable law.

The use of third-party fulfillment, payment, or technology providers does not automatically relieve Rose and Dolce of its obligations to customers.

16. PRIVACY AND PERSONAL INFORMATION

We respect customer privacy and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Information collected through our Website may be used to:

• Process and fulfill orders

• Facilitate payments

• Provide customer support

• Arrange shipping and delivery

• Prevent fraud

• Comply with legal obligations

• Send marketing communications where legally permitted

Our Privacy Policy explains the categories of information collected, how information is used and shared, applicable rights, and how to contact us about privacy matters.

By using our Website, you acknowledge that personal information will be handled as described in the Privacy Policy, subject to applicable legal requirements.

17. WEBSITE AVAILABILITY AND TECHNICAL ERRORS

We make reasonable efforts to maintain a functional, accurate, and secure Website.

However, temporary interruptions may occur due to maintenance, software updates, network disruptions, technical failures, or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the Website at all times.

Where a technical error materially affects an order or purchase, we will review the circumstances and provide the remedy required by applicable law.

We reserve the right to correct website errors, update functionality, and perform maintenance where reasonably necessary.

18. WARRANTIES AND CONSUMER GUARANTEES

Products sold by Rose and Dolce are subject to any mandatory statutory warranties, consumer guarantees, and other protections provided by applicable law.

Any additional commercial warranty or guarantee will be described in the relevant product listing or policy.

To the extent permitted by law, we do not provide additional warranties beyond those expressly stated or legally required.

Nothing in these Terms excludes or restricts statutory warranties, legal guarantees, or remedies for defective or non-conforming products.

In particular, no statement concerning product performance, Website information, or general wellness benefits should be interpreted as a waiver of consumer rights.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Rose and Dolce will not be liable for losses that are indirect, remote, or not reasonably foreseeable and that do not arise from a breach of a legal duty owed to the customer.

Any limitation of liability will apply only where legally valid and enforceable.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Intentional misconduct

• Death or personal injury where liability cannot legally be excluded

• Breach of mandatory consumer protection obligations

• Defective products where statutory liability applies

• Any other liability that cannot legally be excluded or restricted

No limitation in these Terms deprives a consumer of a remedy that applicable law makes mandatory.

20. CUSTOMER INDEMNIFICATION

To the extent permitted by applicable law, customers may be responsible for losses directly resulting from their intentional unlawful conduct, fraudulent activity, or material misuse of the Website.

This provision does not require consumers to indemnify Rose and Dolce for ordinary use of the Website, the exercise of legal rights, or losses caused by Rose and Dolce's own conduct.

It does not impose liability beyond what is permitted by applicable law.

21. EVENTS OUTSIDE OUR REASONABLE CONTROL

Rose and Dolce will make reasonable efforts to fulfill its contractual obligations.

However, performance may be affected by extraordinary events outside our reasonable control, including:

• Natural disasters

• Severe weather

• Transportation disruptions

• Airline or shipping carrier interruptions

• Government restrictions

• Customs disruptions

• Major infrastructure failures

• Other exceptional circumstances that could not reasonably be prevented

Where such events affect an order, we will communicate with the customer as appropriate and work toward a reasonable resolution.

This section does not automatically excuse non-delivery, remove refund obligations, or override mandatory consumer rights.

22. GOVERNING LAW AND DISPUTE RESOLUTION

Rose and Dolce operates from Sweden.

Subject to applicable mandatory consumer protection rules and private international law, these Terms are governed by the laws of Sweden.

However, where a customer is entitled to mandatory protections under the laws of their province or territory in Canada, or under other applicable law, those protections will not be displaced by this governing-law provision.

Nothing in these Terms requires a consumer to surrender access to a court, tribunal, regulator, or dispute resolution process that is available to them under mandatory law.

We encourage customers to contact info@roseanddolce.com first so that we have an opportunity to investigate and attempt to resolve concerns amicably.

This request is voluntary and does not prevent customers from initiating lawful proceedings or exercising statutory rights.

Any dispute concerning a purchase will be handled before a court or other competent body having jurisdiction under applicable law.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business operations, services, legal obligations, or Website functionality.

The updated version will be published on our Website with a revised “Last Updated” date.

Changes will generally apply prospectively and will not retroactively remove rights or materially alter obligations under orders already concluded, unless permitted by applicable law.

Customers are encouraged to review these Terms periodically.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or disregarded to the extent required by law.

The remaining provisions will continue to apply where legally possible.

Any invalid provision will not be interpreted to eliminate mandatory consumer protections.

25. ENTIRE AGREEMENT AND RELATED POLICIES

These Terms, together with the applicable product information, checkout disclosures, order confirmation, and relevant store policies, form the contractual information governing purchases made through our Website.

Our related policies include:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

If there is an inconsistency between these Terms and mandatory consumer protection legislation, the applicable law will prevail.

If an individual purchase agreement or legally required disclosure provides the customer with greater rights, those rights will remain effective.

26. LANGUAGE AND ACCESSIBILITY

These Terms are provided in English.

Where applicable law requires information, contracts, or consumer disclosures in another language, including French in Québec where applicable, Rose and Dolce will comply with those requirements.

Customers who need assistance understanding the purchase process or these Terms may contact our customer support team.

27. CONTACT INFORMATION

For questions about these Terms, orders, payments, delivery, returns, or customer service, please contact:

Rose and Dolce
Website: https://roseanddolce.com
Email: info@roseanddolce.com
Telephone: +46 70 303 53 89

Business Contact: Leonardo Lopez
Business Address:
Fågelsångsvägen 13
117 68 Stockholm
Sweden

Rose and Dolce is an online business operating from Sweden and serving customers in Canada through international fulfillment partners.

Our customer support team aims to respond to inquiries within 24–48 hours.

Thank you for shopping with Rose and Dolce.