Frequently Asked Questions

Everything you need to know about Rose & Dolce, your everyday comfort, and your shopping experience.

At Rose & Dolce, we believe that true comfort is found in the thoughtful details of everyday life.

Our Knee Massager brings together soothing warmth, gentle vibration, and a convenient wearable design to create a more personal relaxation experience.

Whether you're unwinding after a long day or taking a well-deserved moment for yourself, it's designed to make comfort feel like a natural part of your routine.

Because the little moments you set aside for yourself deserve just as much care as the moments you share with others.

Our Knee Massager combines two complementary comfort features: adjustable warmth and gentle vibration.

The warming function creates a soothing sensation around the knee, while the vibration settings provide a relaxing massage experience.

With straightforward controls and a wearable design, you can personalize your experience to suit your comfort preferences.

It's a simple, thoughtful way to bring a little more relaxation into your day.

The Rose & Dolce Knee Massager is designed to support a more relaxing and comfortable daily routine.

Its combination of warmth and gentle vibration offers a soothing experience, particularly when you're ready to slow down and unwind.

For us, the greatest value of everyday comfort is what it allows you to appreciate: a peaceful evening, a quiet moment with your favourite book, or simply time to recharge before another day.

Individual experiences may vary, and the device is intended for personal comfort rather than medical treatment.

Comfort and convenience are central to the Rose & Dolce experience.

Our Knee Massager features a contoured design and adjustable straps that allow you to position it securely around your knee.

The wearable construction makes it a practical addition to your relaxation routine, whether you're seated on the sofa or enjoying a quiet moment at home.

For the best experience, ensure the device is positioned comfortably and follow the included usage instructions.

Your comfort and well-being are important to us.

The Rose & Dolce Knee Massager is designed for relaxation and everyday comfort. It is not a medical device intended to diagnose, treat, cure, or prevent arthritis or other health conditions.

If you have an existing knee condition, a recent injury, reduced skin sensation, or concerns about the suitability of heat or vibration, we recommend consulting a qualified healthcare professional before use.

We currently ship exclusively within Canada.

Yes, we offer free standard shipping on all orders.

Orders typically arrive within 5–8 business days after processing, which usually takes 1–2 business days. Delivery times may vary slightly depending on your location.

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number.

You can easily follow your delivery by visiting the “Track My Order” section on our website. Simply enter your tracking number to view the latest updates on your shipment and see where your package is along its journey.

At Rose & Dolce, we believe peace of mind is an essential part of your shopping experience, which is why we make it easy to stay informed every step of the way.

If your package appears lost or arrives damaged, please contact our support team within 7 days of the expected delivery date. We'll work with the carrier to locate your package or send a replacement.

We accept returns within 14 days of delivery for items in their original, unused condition with tags attached. To start a return, log into your account or contact our support team for a return authorization.

Once we receive your returned item, please allow 5–7 business days for inspection and processing. Refunds are issued to your original payment method and may take an additional 3–5 business days to appear on your statement.

Absolutely! If you'd like a different size or color, contact our support team and we'll arrange an exchange. We recommend reaching out as soon as possible to ensure your preferred item is still in stock.

For returns due to defects or errors on our part, we provide a prepaid return label at no cost. For other returns such as change of mind, the customer is responsible for return shipping costs.

Contact us right away at info@roseanddolce.com with photos of the issue, and we’ll arrange a full refund or replacement at no cost to you, including return shipping.