Shipping policy

Shipping Policy – Rose & Dolce

Rose & Dolce operates as an online-only retail brand offering products to customers in the Canadian market. We are committed to delivering a smooth, transparent, and reliable shopping experience.

1. Service Area

Rose & Dolce currently sells online to customers located in Canada and offers free standard shipping throughout Canada, unless otherwise stated on specific products or promotions.

2. Order Processing

Once an order is successfully placed, it enters our automated fulfillment system immediately.
Orders are typically processed within 1–3 business days, during which time the items are prepared, packaged, and assigned a tracking number.

Due to the automated nature of this process, once an order has been packed and a tracking number has been generated, the order cannot be canceled or modified.

3. Fulfillment & Shipping Origin

Rose & Dolce does not currently operate a physical warehouse or retail store. Orders are fulfilled directly by our international manufacturing and logistics partners.

Products may ship from locations outside of Canada depending on availability and supplier operations. This fulfillment model allows us to offer competitive pricing and free shipping to our customers.

4. Shipping Times

Estimated delivery times vary depending on destination, carrier performance, customs processing, and external factors. Typical delivery times range between 7–20 business days, though delays may occur.

5. Tracking Information

Tracking numbers are issued once available and sent via email. Tracking updates may take 24–72 hours to appear in the carrier’s system.

6. Delays & Customs

Rose & Dolce is not responsible for delays caused by:

  • customs inspections or clearance procedures

  • carrier disruptions

  • weather conditions

  • force majeure events

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.