Shipping Policy

Rose and Dolce
Last Updated: October 8, 2026

At Rose and Dolce, we are committed to providing a reliable, secure, and transparent shipping experience for our customers.

We take care in preparing every order to ensure that your products are properly packaged, protected, and ready for safe transportation.

Please review our shipping policy for information about order processing, estimated delivery times, international fulfillment, and potential shipping delays.

1. Order Processing Time

All orders are processed through our international fulfillment network.

Once your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing your shipment.

Estimated processing time: 1–3 business days (approximately 24–72 business hours).

During this period, your order is carefully prepared, checked, and packaged using appropriate protective materials to help minimize the risk of damage during transportation.

Processing includes:

• Order verification and confirmation

• Product preparation and handling

• Secure packaging

• Shipping label preparation

• Handover to the designated shipping carrier

Please note that processing time is separate from shipping transit time.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Estimated Shipping and Delivery Time

We currently ship to customers in Canada through our international fulfillment and shipping partners.

Our estimated shipping transit time is:

Canada: Approximately 9–10 business days after dispatch.

This estimate begins once your order has been processed and handed over to the shipping carrier.

Estimated Delivery Timeline

Shipping Stage	Estimated Time
Order processing and preparation	1–3 business days
International shipping and transit	9–10 business days
Total estimated delivery time	10–13 business days

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery times may vary depending on the destination, customs procedures, carrier operations, and circumstances outside our reasonable control.

Any specific delivery commitments or mandatory rights under applicable consumer protection laws remain unaffected.

3. International Fulfillment

Rose and Dolce operates from Sweden and works with international fulfillment partners to prepare and dispatch customer orders.

Orders shipped to Canada are fulfilled through international fulfillment facilities located outside Canada.

Our fulfillment partners handle order preparation, packaging, and coordination with shipping carriers.

Once your order has been dispatched, it travels through the relevant international transportation network before reaching its final destination in Canada.

Depending on the shipping route, your parcel may be handled by multiple logistics providers, including international carriers and local delivery partners.

4. Secure Packaging and Product Protection

We understand the importance of receiving your order in excellent condition.

Our fulfillment partners aim to prepare and package products carefully to help protect them during handling, transportation, and delivery.

Appropriate packaging procedures are used to reduce the risk of damage during transit.

Although reasonable precautions are taken, shipping incidents can occasionally occur.

If your order arrives damaged, defective, or incomplete, please contact our customer support team at info@roseanddolce.com so we can investigate and provide an appropriate solution.

5. Shipping Confirmations and Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email, where tracking information is available.

This email may include:

• Your order confirmation details

• Shipping carrier information

• A tracking number

• A link to track your shipment

Please allow time for tracking information to become available after the parcel has been handed over to the carrier.

Tracking updates may not appear immediately and can occasionally be delayed while a shipment moves between international transportation facilities.

If you have questions about your shipment, please contact info@roseanddolce.com.

6. Possible Shipping Delays

While we work with our fulfillment and shipping partners to provide timely deliveries, certain circumstances may affect shipping schedules.

Potential causes of delays include:

• Airline scheduling changes or air transportation disruptions

• International shipping carrier delays

• Customs inspections and clearance procedures

• Severe weather conditions

• Natural disasters

• Public holidays

• Transportation network disruptions

• Operational delays involving third-party logistics providers

• Unexpected events outside our reasonable control

These circumstances may result in delivery taking longer than the estimated timeframe.

We will make reasonable efforts to assist customers with delayed shipments and provide available updates when requested.

Shipping delays caused by external transportation providers or circumstances beyond our reasonable control do not automatically remove any cancellation, refund, or other rights customers may have under applicable law.

7. Customs and Import Processing

Because our orders are fulfilled internationally, shipments entering Canada may be subject to customs processing.

Customs authorities may inspect shipments or require additional processing before releasing them for delivery.

These procedures can occasionally affect delivery times.

Any applicable duties, import taxes, or additional charges not included in the checkout price will be disclosed as required by applicable law.

If additional customs-related action is required, the shipping carrier or our customer support team may provide further information.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout.

Please verify your:

• Full name

• Street address and unit number, if applicable

• City and province

• Postal code

• Contact information

If you notice an error after placing your order, please contact info@roseanddolce.com as soon as possible.

We will make reasonable efforts to update the shipping information before dispatch, but changes may not be possible once an order has entered the shipping process.

If an order is delayed or returned due to an incorrect address, our customer support team will review the circumstances and explain the available options, subject to applicable consumer protection laws.

9. Lost, Missing, or Undelivered Packages

If your package appears to be lost, has stopped updating, or has not arrived within the expected delivery period, please contact us at info@roseanddolce.com.

Include your order number and a brief description of the issue.

Our team will review the tracking information and coordinate with the relevant fulfillment or shipping partner to investigate.

Where a shipment is confirmed lost or a customer is entitled to a remedy under applicable law, we will arrange an appropriate replacement, refund, or other required solution.

10. Damaged Products During Shipping

If your order arrives damaged, please contact our customer support team as soon as reasonably possible.

Email info@roseanddolce.com with:

• Your order number

• A description of the damage

• Photographs of the product or packaging, if available

Our team will review the issue and provide appropriate assistance.

Any remedies required by applicable consumer protection laws remain available regardless of the estimated delivery timeframe.

11. Canadian Consumer Rights

Rose and Dolce sells products to customers in Canada through an international fulfillment network.

The processing and delivery times described in this policy are estimates and do not exclude or restrict mandatory consumer protection rights.

Depending on your province or territory, you may have additional rights concerning delivery deadlines, delayed shipments, non-delivery, order cancellations, and refunds.

Where applicable consumer protection law provides a stronger right or remedy than this policy, the applicable legal requirement will prevail.

12. Contact Information

For questions about order processing, shipping times, tracking information, or delivery issues, please contact:

Rose and Dolce
Customer Support: info@roseanddolce.com
Website: https://roseanddolce.com

Business Contact: Leonardo Lopez
Fågelsångsvägen 13
117 68 Stockholm
Sweden

Telephone: +46 70 303 53 89

Our customer support team aims to respond to inquiries within 24–48 hours.

We appreciate your patience and understanding as our international fulfillment and shipping partners work to deliver your order safely.