RETURN POLICY

Last updated: January 2026

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in the same condition you received them

• Items must have original tags attached

• Items must be returned in their original packaging

Certain items are non-returnable, including:

• Final sale or clearance items

• Gift cards

• Intimates or hygiene-sensitive items (if applicable)

How to start a return

To initiate a return, please contact us at:
📧 info@roseanddolce.com

Include:

• Your order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Returns sent without prior authorization will not be accepted.

Return shipping

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• We recommend using a trackable shipping service

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method

• Processing time: 5–10 business days

• Banks or payment providers may take additional time to post the refund

Damaged or incorrect items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will resolve the issue promptly.